This straightforward training manual educates federal supervisors and managers on complaints and theories of discrimination and the complaint process. Advice is liberally interspersed on how to prevent discrimination complaints and how to defend against a complaint. Major topics include a summary of the discrimination laws, covered employees, disparate treatment and impact, harassment, reasonable accommodation, retaliation, strategies for reducing complaints, the EEO complaint and hearing processes, use of government property and time, and coping with the litigation process. (more details)