By: Kaufman & Feil
Format: .mp3 download + optional audio CDs
Fern Feil and Neil Kaufman, both professional mediators, provide three hours of instruction on the art of mediating federal personnel disputes. Their presentation covers each significant aspect of the mediation process. This course is intended for use by any management, union, or employee representative who becomes engaged in mediation. Experts as well as novices, will benefit from the engaging and interactive instruction. The optional backup consists of two CDs.
Major topics included in this presentation are: