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EEO Counselors' and Investigators' Manual
By: Hadley & Sumner
Price: $190.00
Edition: 2nd/2012
Sku: 12ECIM-PDF
ISBN: 978-1-934651-64-8
Availability: IN-STOCK (released 7/25/12)
Samples: Table of Contents ------- Text Sample
Format: Switch to Book (+ optional .pdf eBook on CD) or downloadable .pdf eBook
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Written by Ernie Hadley, a practitioner before the Equal Employment Opportunity Commission for more than 25 years and lecturer on EEO practice, and Deryn Sumner, an attorney also practicing before the EEOC, EEO Counselors’ and Investigators’ Manual is an easy read and written exclusively for counselors and investigators. This manual combines the EEOC's Part 1614 regulations and guidance with the authors' years of practical experience. New counselors and investigators will learn everything they need to know, and seasoned counselors and investigators will gain fresh insights and techniques to use every day.

The information is comprehensive, and the book is divided into three separate sections:


Section 1: Introduction to Discrimination Law and Practice

  • The EEO Statutes and Process—including the statutes enforced by the EEOC, the EEO administrative process, the EEOC class complaint process and civil actions
  • Theories of Discrimination—including intentional discrimination, disparate or adverse impact discrimination, reasonable accommodation, hostile work environment, and reprisal
  • Remedies For Discrimination—including reinstatement, back pay, front pay, compensatory damages, non-monetary relief, and attorney fees and costs

Section 2: EEO Counselor’s Role

  • The EEO Counselor’s Role—including the importance of neutrality, the EEO counselor’s responsibilities, and what the counselor should not do
  • The Initial Interview—including counselor contact, and format for initial interview
  • Identifying and Defining The Claims—including definition of “claim,” identifying the claims, and review of claims with complainant
  • Factfinding During Counseling—including purposes, guidance, and sources of information
  • Resolution of Complaints—including defining resolution, strategies and techniques for resolution, and drafting agreements
  • Interviewing Techniques—including planning for and starting the interview, how to frame questions and focus the interview, concluding the interview, and how to deal with representatives
  • MSPB Appeals and Grievances—including negotiated grievance procedure, MSPB appeals, and other processes
  • The EEO Counselor’s Report—including its purpose and elements, the principles of report writing, and a sample counselor’s report

Section 3: EEO Investigator’s Manual

  • The EEO Investigator’s Role—including the investigator’s responsibilities, investigation time limits, and what an investigator does not do
  • Investigative Principles—including objectivity, thoroughness, and cooperation
  • Determining the Scope of the Investigation—including defining and distinguishing the claims and claims raised during the investigation
  • Types of Evidence—including characteristics of evidence and evidence related to remedies
  • Collecting Evidence—including testimony, techniques for obtaining testimony, documents, and the types of evidence needed according to the claims and bases raised
  • Report of Investigation—including purpose, contents, and format

450+ page book.

Also included is a detailed table of contents. Appendices include 29 CFR 1614 and MD-110, Chapters 2 and 6; and appendices A and B.

Also available as a .pdf file on a CD-ROM or as an ebook for instant download.



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