Fern Feil and Neil Kaufman, both professional mediators, provide three hours of instruction on the art of mediating federal personnel disputes. Their presentation covers each significant aspect of the mediation process. This course is intended for use by any management, union, or employee representative who becomes engaged in mediation. Experts as well as novices benefit from the engaging and interactive instruction provided by Ms. Feil and Mr. Kaufman. The optional backup consists of two CDs.

Included in this presentation are the following topics:

Selection of Cases for Mediation The Advocate’s Role in the Mediation Process Selection of Mediators Creation and Structuring of Settlements that are Developed through Mediation Format and Structure of Mediation The Relationship Between the Parties, their Representatives, and the Mediator The Role of Confidentiality as an Element of Mediation